“How is Socialwok helping you?” is a series of blog posts where we highlight members using Socialwok in innovative ways. Tell us how Socialwok is helping your organization and we’ll highlight your story! Stand a chance to win an Amazon Kindle! How do you use Socialwok?
I am Mario Catalano and I work at
3tailer.com as an IT administrator. 3tailer.com is an online retailer of niche products, mainly in the medical industry. We have over 30 different websites dedicated to various niches including: diabetic socks, shoe inserts, futon covers, and boating supplies. I use Socialwok daily in my work and personal capacity. At work, I frequently use it to update my co-workers on changes to our product websites. I also use it to ask general questions to my project team rather than do it individually over email or a chat program. For personal use, I use it as a tool to help me
publish my status to multiple social media services like Facebook or Twitter.
Since switching to Socialwok, the speed and number of replies I get for my questions have increased greatly. Previously, It would take several days for people to read and respond to an email. With Socialwok, its quick and convenient for people to respond.
How has Socialwok saved your day?
As the IT administrator of 3tailer.com, I face the challenge of updating the entire company on new features and changes to our websites. Before Socialwok, I would send out mass emails that would often get lost or unread by others. It often clutters up everyone’s inbox and becomes a hassle when I have to organize my co-worker’s replies and comments into folders, spreadsheets, or text documents.
Since adopting Socialwok, I can update or ask questions to my co-workers without having to worry about organizing their comments and answers also it cuts down on email clutter. One thing I have noticed as well since we switched to using Socialwok is that the speed and number of replies I get for questions have increased greatly. It would take several days sometimes for people to read and respond to an email, but with Socialwok its quick, easy and organized so its much more efficient and convenient for everyone to respond. I also like how Socialwok is integrated into Gmail such that I can access Socialwok from right inside Gmail. This makes it almost second nature where I can use one web browser tab to handle everything; email, Google Talk, and Socialwok.
Has Socialwok helped your organization become more productive?
Socialwok has helped to create a
sense of community in the company. Socialwok makes it easier to have a conversation around any topic within the entire company or with a group of co-workers. We can also update everyone in the company without having to resort to email or Google Talk. Socialwok is also a more efficient way to organize and group information. I can now ask a question and see everyone’s replies in a threaded conversation below my question. This is much easier than copying and pasting answers from people into a text file or filtering emails into a new folder. My co-workers also find Socialwok to be quite user friendly because it uses the feed format that is similar to Twitter or Facebook. We can now very quickly browse different topics and get notified of new conversations happening in our 3tailer community. Socialwok has helped to facilitate group communications in our company, reducing unnecessary email clutter and increasing our productivity. Utimately, Socialwok has helped us save time and money!