Marlowe Law Offices cannot function without Socialwok.

“How is Socialwok helping you?” is a series of blog posts where we highlight members using Socialwok in innovative ways.  Tell us how Socialwok is helping your organization and we’ll highlight your story! Stand a chance to win an Amazon Kindle!

How do you use Socialwok?

My name is Stephen Marlowe, principal attorney at Marlowe Law Office in Tipp City Ohio. My firm helps people find debt relief through bankruptcy. Most of the staff (three interns, a paralegal and three lawyers) work both remotely and in-office. We’re set up in “the cloud,” so the office, if necessary, can go completely virtual. Socialwok is a critical component of that strategy.
We use Socialwok as a “Facebook” like case-management tool that is tightly integrated with Google Apps to share and archive information regarding our clients. Our law office uses Google Apps Mail and Google Docs for all our email messaging and document management needs. The first step in our client intake process is to create a Socialwok feed. Socialwok has become our front-end dashboard for Google Apps. It’s a very  user-friendly, intutive way to collaborate, share emails and manage Google Documents.

@marlawoffice: If you’re in business and you use Google Apps and don’t use @socialwok, you’re a damn fool.

How has Socialwok saved your day? 

Before Socialwok, I would have to constantly email or call the client to keep him up to date on his case. We spent a lot of time consolidating information from various places to maintain client files, as well as keep up to date client contact information.
Since adopting Socialwok, my staff have been able to collaborate and archive all emails, documents, calendar events, notes to case files, voicemails, client contacts and questions in Socialwok private client feeds. We are able to create automatically an interactive timeline that serves as a perfect record of our relationship with the client. Our clients can also access and collaborate with attorneys of the firm on their cases using these private feeds.
Recently, we stopped a foreclosure that had proceeded in error. The client shot us a frantic email, which was forwarded immediately to the client's Socialwok feed. We intervened to stop the sale of the family’s home in minutes--not hours or days--to the client’s benefit. There were no voicemails waiting to be addressed, no emails stacked awaiting attention. Socialwok made us nimble.
Socialwok has saved the law firm an immense amount of frustration and time, allowing us to take on more clients.

Has Socialwok helped your organization become more productive? 

Marlowe Law Office has increased billable hours and eliminated phone-tag with clients because we share Socialwok feeds with them. Before Socialwok, our law office was using labor intensive and data-entry oriented solutions like Basecamp and Google Sites for collaborating with our clients. Often, we had real adoption problems with these programs because our clients found them to be too troublesome or user-unfriendly.
With Socialwok, we created email filters in Gmail that allows us to forward emails from our clients into specific Socialwok feeds. We scan paper copies of legal documents related to a client directly into a private feed that the client can access. We can now view all the information related to a client by searching for his last name, or by hashtags. Socialwok lists all messages, emails, files and meeting notes related to the client in chronological order.
This is a true story: one of our paralegals had just moved to another firm and, though she did it playfully, she shamed her bosses during her first week because they didn’t use Google Apps and Socialwok. Our firm was her first job as a paralegal; she assumed all firms used Google Apps and Socialwok. She couldn’t imagine how to organize a case without the combination. She told us that once she explained our setup, the other firm was openly envious. They realized just how important the right tools--mature, fully realized Apps like Socialwok--increase efficiency, reduce effort and raise returns.

We’re not in the business of pimping brands. At Marlowe Law Office, our loyalty is not won easily; however, when it is won we’re not shy about evangelizing. During the first week we had Socialwok, I tweeted from @marlawoffice:
“If you’re in business and you use Google Apps and don’t use @socialwok, you’re a damn fool.”


Learn more about Marlowe Law Office use of Socialwok 

Wes Newbold of Stone Canoe: We are more efficient with Socialwok

“How is Socialwok helping you?” is a series of blog posts where we highlight members using Socialwok in innovative ways.  Tell us how Socialwok is helping your organization and we’ll highlight your story! Stand a chance to win an Amazon Kindle!

How do you use Socialwok?

I am Wes Newbold and I work at Stone Canoe as the Operations Manager. Stone Canoe is a digital advertising production company that specializes in motion graphics, animation, digital video production and interactive design. Stone Canoe partners with a variety of ad agencies to help them bring their creative idea’s into the digital world. We use Socialwok for managing all our client projects, monitoring our brand on the web and sharing general industry news within the company. We create a feed for every client project that we have.

How has Socialwok saved your day? 

Socialwok is like a 'Facebook' for our business enabling us to be more effective in delivering on our client projects

As the operations manager, I need to be on top of all the projects that are running in Stone Canoe. We have weekly staff meetings to discuss various client projects and we generate a ton of meeting notes. Before Socialwok, we tried to use a wiki to keep track of our meeting notes but found poor adoption of the solution by the company.
With Socialwok, I am now able to post meeting notes very quickly onto Socialwok and people are able to comment on the meeting notes directly with regards to any follow up action items. Adoption has been great for this “Facebook” like way of social messaging for meeting notes. We find Socialwok to be quite intuitive and user friendly. We can find any company shared information quite easily through search.

Has Socialwok helped your organization become more productive? 

I like to explain to my co-workers that Socialwok is like a “Facebook” for our business. Socialwok has enabled us to be more effective in delivering on our client projects. We now post all our ideas, meeting notes, emails and files for our projects into the respective project feeds. For any email or communications regarding a project, we will cc or carbon copy the project feed so that any project member can find all the relevant information on the project in the feed. It’s like a “Facebook page” for a client project that we are running.
Socialwok also provides a concise daily email digest of our company activity. Scot Bryson, our creative director has casually remarked to me that he wakes up to coffee and Socialwok! He has found the email digest to be a great way to find out what’s going on in the company and catch up on project items that he may have missed.

Learn more about Stone Canoe at StoneCanoe.ca

For Dana Chen of PeerIndex, Socialwok creates a sense of community.

“How is Socialwok helping you?” is a series of blog posts where we highlight members using Socialwok in innovative ways.  Tell us how Socialwok is helping your organization and we’ll highlight your story! Stand a chance to win an Amazon Kindle!

How do you use Socialwok?

My name is Dana Chen, and I am the community manager of an Internet start-up called PeerIndex. PeerIndex is an online authority ranking service that scans publicly available content and provides authority scores across various topics. One of my main duties at PeerIndex is to keep communications flowing along between our business development side and our product development team. The task is further complicated by the fact that our team operates from three different countries in two time zones. Not having a lot of face-to-face time means that establishing clear and timely communication channels is absolutely crucial. At PeerIndex, we use Socialwok to share ideas, work progress, meeting notes and group emails, so as to reduce the number of operational hiccups and maximize the quality and quantity of our team’s output. 

Socialwok gives us a sense of community and transparency, which is invaluable for a small and geographically spread out team like PeerIndex

How has Socialwok saved your day? 

We love Socialwok for several reasons. It gives us a sense of community and transparency, which is invaluable for a small and geographically spread out team like ours. Instead of worrying about cc’ing people in emails, we post information within Socialwok for everyone to see. It resolves the problem of having important information get lost in the email shuffle. By creating different feeds for various tranches of our activity streams, i.e. commercial, product, business admin, we get a much clearer overview of what is going on in various parts of the business at any given point in time. Most importantly, Socialwok makes it possible for us to exchange ideas and engage in both serious business discussions, and social chatter. Needless to say, both are invaluable outcomes for a remote team like ours

Has Socialwok helped your organization become more productive? 

Since adapting Socialwok as our primary repository of ideas and point of contact, we have found ourselves more efficient on several levels. Instead of sorting through massive amounts of back-and-forth emails, we tag people and subjects to make the exchange directed more towards the people involved, thus cutting down on email clutter. The ease of Google Docs integration means we can quickly attach emails and various documents for collaboration and discussion. We also put up all kinds of internal documentation within Socialwok, including meeting notes, white papers, research ideas, and competitor analysis. Socialwok also allows us to very easily access all our stored information using keyword search. This has saved us a tremendous amount of time and money in keeping up with various aspects of our fast-paced start-up, which means we can focus on what’s really important – getting our product out, and revenues in!

Learn more about PeerIndex at twitter channel @peerindex

Rob Aubrey of Keller Williams Realty - Tracking transactions with Socialwok.

“How is Socialwok helping you?” is a series of blog posts where we highlight members using Socialwok in innovative ways.  Tell us how Socialwok is helping your organization and we’ll highlight your story! Stand a chance to win an Amazon Kindle!

How do you use Socialwok?

I am Rob Aubrey and I manage a team called the Rob Aubrey Group at Keller Williams Realty company, a nationwide real estate company. There are many steps involved in selling a property. The Realtor has to meet with the seller, prepare the property listing, do online marketing and arrange for appointments with buyers. We use Socialwok in our team to collaborate and keep track of the status of our real estate transactions. At any one time, there may be half a dozen people involved in a transaction. Socialwok provides a centralized location for all the parties to collaborate.
I was able to install Socialwok to my Google Apps domain very easily from the Google Apps Marketplace with one-click. Socialwok has allowed us to share Google Documents and Google Calendar more intuitively with my collaborators and clients.

Socialwok has helped my real estate company to reduce mis-communications and turnaround time on our transactions

How has Socialwok saved your day? 

The flow of information especially with documents is very critical in real estate. Before Socialwok, I would often request from my client or co-broker a document for the property sale using email and cc 2-3 other people in my company just to keep them in the loop. However, the client doesn’t always use “reply all” when he or she replies to my request for documentation email. As a result, what is happening with this client may not always be known by all.

With Socialwok, we would cc a Socialwok feed when emailing a client requesting for documentation. My team members will be able to track the status of the client and any of them can follow up with the client. In addition, any reply from the client will also be archived in the feed without duplicate copies of the same document being requested or stored in email.

Socialwok has also helped me tremendously with the contract stage of the real estate transaction. A client would get a starting offer that can be followed up with many counter offers before a contract is executed. After a contract is executed, there can be many addendums to the contract before the transaction is finalized. With Socialwok, I have been able to track the back and forth on all my contracts and share these document flows in one place with my team members!

Has Socialwok helped your organization become more productive? 

Since adopting Socialwok, our team members and affiliates have reduced mis-communications and turnaround time on our real estate transactions. Our team members can now share information and pictures on any property with other team members. We were also able share into the Socialwok feed Google Documents, Google Calendar meeting appointments, contract deadlines and property documents. All the involved parties can go into the Socialwok feed for a particular transaction and instantly see what has been done or not and follow the conversations. Before Socialwok, our team members often had to send many emails back and forth between the involved parties. Very often, our team would get overwhelmed with unnecessary group emails and miss out on important emails from the client.

To learn more about how your real estate business can benefit from Google Apps and Socialwok  Google Docs, Google Sites and simplifying short sales

Perez Lee of 7-Eleven Phillipines - Socialwok makes us more productive.

“How is Socialwok helping you?” is a series of blog posts where we highlight members using Socialwok in innovative ways.  Tell us how Socialwok is helping your organization and we’ll highlight your story! Stand a chance to win an Amazon Kindle!

How do you use Socialwok?
I am Perez Lee and I work for 7Eleven Phillippines as a Franchise Marketing and Planning Support Manager, under the Business Development Division. My job is to take care of our franchise stores by troubleshooting back end issues and help improve our business processes for 7-Eleven in Phillippines. I use Socialwok in my office to network with my office mates and contacts.

Socialwok is the de-facto private social networking platform for our management team at headquarters to communicate with our field personnel.

How has Socialwok saved your day? 

At 7-Eleven Phillipines, my organization faces the problem of getting employees to communicate and share their ideas openly. At our staff meetings, some of my co-workers will be shy and be reluctant to share their ideas while others will be too
aggressive. Before Socialwok, many great ideas do not get shared. Even if these ideas were expressed during the meetings, there isn’t a systematic and organized way to get more discussions around them. Very often, these great ideas get lost in the process!
With Socialwok, everyone involved in the meetings can post their ideas spontaneously and solicit a better exchange of inputs from among those concerned. More importantly, eveyone can now voice their concerns on any idea immediately and all these interactions are archived and sharable with other members of the 7-Eleven Philippines organization. This is the initial advantage we have discovered, and in time everyone will be joining in on the conversation.
The real value offered by Socialwok is its tight integration with Google Apps, which all my co-workers at 7-Eleven Phillippines use for messaging. We use our existing Google Apps accounts to login into Socialwok and launch it from within Gmail and Google Docs. All my colleagues were able to adopt Socialwok as our business social networking platform very easily and use it for communicating ideas, sharing files and media.

Has Socialwok helped your organization become more productive? 

After adopting Socialwok, we find ourselves more productive in getting ideas implemented . Socialwok has definitely help 7-Eleven Phillipines save money and increase revenues. 7-Eleven Phillipines has many field personal in various store locations throughout the country. Before Socialwok, we had to use Blackberry mobile phones to keep in touch with headquarters by using the expensive and unreliable 3G mobile data network. Our sales people mainly communicate using emails since laptops and broadband connections are cheap. We use our mobile phones for voice communications and do all our media and file sharing through Socialwok. Socialwok has become the de-facto private social networking platform for our management team at headquarters to communicate with our field personnel.

We used to do weekly sales meetings, which required all our sales people to travel back to headquarters from various remote locations. We now file regular sale reports online using Socialwok and achieve the same level of organizational awareness by just meeting in person bi-monthly. The freed up time has resulted in our sales people able to service more clients and increase our franchise revenues!

Learn more about 7-Eleven Phillipines at 7-eleven.com.ph

New release of Socialwok! Fixed several issues: external invites, email digest changes

We just released over the weekend a minor version of Socialwok. This version has fixed several bugs; external invites, profile page. Below is the change log for this version 

• Bug fixed: External feeds will now show up consistently when a user clicks on invite email to do external collaboration between organizations 
• Bug fixed: Followers and external collaborators of a feed will now have their profile picture show up in the collaborator box 
• Bug fixed: Profile data can now be saved
• Bug fixed: Files shared from external collaborators will no longer show 0KB file sizes. That has been changed with "--"
• Email digest have changed to reflect the amount of content you have. Users who have daily digest but do not have updates for that day will no longer get an email digest sent. This is based on feedback from this thread.